Coronavirus Disease 2019 (COVID-19)

An Update from Webster at Rye – 4/6/2020

Good news!  Thanks to the amazing work of our dedicated staff, we remain 100% COVID-19 free!!

We wanted to take an opportunity to give you an update of life inside of Webster at Rye and all that we are doing to protect your loved ones.  Here are some of the protective measures that we put in place (many in advance of CDC and CMS guidelines!) and have become part of our daily routines:

  • All staff disinfect their hands, are screened for symptoms and temperatures are taken at the start of every shift. We remain overly cautious about staff not feeling well and continue to remove them from their shifts as necessary.  Out of an abundance of caution, some staff have voluntary chosen to self-isolate themselves in order to best protect the Residents.
  • Our Housekeeping staff continues to be hyper-vigilant about thorough cleanings and disinfection daily.
  • In an effort to limit Resident exposure to COVID-19, we are rescheduling all non-essential medical appointments outside of the facility. The use of telehealth technology is also now used to replace routine visits and meetings at the facility (such as with our nurse practitioner, psychologist or family meetings with our interdisciplinary team).
  • All staff are now wearing facing masks daily (and using additional PPE as required) as well as practicing social distancing within the facility.
  • We have established new protocols and procedures for all deliveries to the facility.
  • We continue to follow daily updates from and work closely with the federal government, CDC, NH Department of Public Health, NH Healthcare Association, Leading Age of Maine & NH, and other regulatory agencies. Many of our key leaders now spend their days answering emails, attending webinars and conference calls and researching all things COVID-19 to make sure our staff is prepared with the most up-to-date knowledge and guidance.
  • In addition to our regular vendors, we are actively exploring new options for the procurement of required PPE to continually increase our supply.
  • In our nursing home, we have temporarily moved some Residents to new rooms allowing us to open up and reserve all of our West Wing beds to become a dedicated COVID-19 unit should the need arise.
  • We have suspended all communal dining and group activities. Our Activities staff continues to be innovative and creative in finding ways to keep our Residents active and engaged and spends many hours working with Residents and families in coordinating visits through social media such as FaceTime, Skype and Zoom.  If you haven’t had an opportunity to speak with your loved one through one of these methods, please feel free to reach out as we would be more than happy to assist you.

As always, if you have any questions or concerns, please feel free to contact us at (603) 964-8144 and we will be happy to speak with you.

In short, we continue to adapt on the fly and are learning to adjust to the new normal.  Given everything that is going on in the world and in other facilities across the nation, it’s fair to say that we’re doing alright!   Our staff continues to work around the clock to protect our Residents and for that, we cannot be more appreciative!  We also want to take a moment to say thank you as well for the sacrifices and adjustments each of you has made that are allowing us to best protect your loved ones.  We feel your support from afar and look forward to the day when we can once again open up our doors and welcome you back with open arms.

Until then, know we are thinking of you and hoping that you and your families remain safe and healthy during this season of challenge.

We are in this together.