Coronavirus Disease 2019 (COVID-19)

Update  – 3/19/2021

Good news! The positivity rate in Rockingham County has dropped below 10%. This means that we are once again able to return to INDOOR SOCIAL VISITATIONS.

We know you are excited at the chance to see your loved one in person and we are just as excited for you. However, it is not as simple as just picking a time and showing up. There continues to be very specific guidelines that MUST be followed and adhered to for the facility to remain in compliance with all CMS, CDC and NH Department of Public Health (NHDPH) regulations.



Based on recent guidelines issued, a Resident who is suspected or confirmed to be infected with COVID-19 cannot receive indoor social visits. They may only receive Compassionate Care Visitation.

Unvaccinated Residents cannot have indoor social visits if:

  • The COVID-19 county positivity rate is greater than 10%.
  • Less than 70% of Residents in the facility are fully vaccinated.
  • They are on isolation (regardless of vaccination status).
  • They are on quarantine (regardless of vaccination status).
  • During post-exposure response testing.

Fully Vaccinated Residents may now receive indoor social visits during Phases 1-3 of the re-opening guidance, provided the facility is not in active outbreak status.

We continue to monitor the positivity rate weekly and remain alert for any pending changes to the guidance. As always, this situation is completely fluid and we can’t guarantee there won’t be changes along the way. We thank you in advance for your patience.



  • Visits must be scheduled a minimum of 48 hours in advance. Any requests for visits less than this time frame will be denied. Drop-in visits will not be accommodated. Please do not call the nursing staff to schedule your visit as they cannot assist you with that.
  • Once you arrive at Webster, you must remain in your car and call the facility (603-964-8144) to notify us of your arrival. During that phone call, you will be pre-screened with questions from our COVID-19 questionnaire. If you cannot successfully pass the screening questions, you will NOT be allowed to visit.
  • After successfully completing the verbal questionnaire, you will enter and be screened for temperature and symptoms of COVID-19. Again, anyone who does not pass the symptom/temperature screening will NOT be allowed to visit. Those passing the screening check-in will be required to sign-in.
  • Visitors must wear a well-fitted surgical mask at all times. If you do not have one, we will provide you with one. Cloth masks may not be worn inside.
  • Hand hygiene will be performed prior to your visit.



  • You will be escorted to the visitation area. Visits will be time limited. This allows us time to properly sanitize the visiting area before our next scheduled visit.
  • We suggest that you arrive at least 10-15 minutes in advance of your visit to ensure adequate time to go through the screening process. If you arrive exactly at the start of your visit and then have to go through the screening process, you have taken valuable time away from your visit as we will NOT extend on the other end to give you more time. Each visit is scheduled to start and end at a specific time to allow staff time to properly clean and sanitize according to infection control guidelines to ensure we can get all of our scheduled visitors through. We ask that you help us by respecting these timed visitation boundaries so we can keep our facility clean and healthy so visits may continue.
  • You must remain in your designated visiting area. You may not leave to wander around the building or visit with other Residents. If you need assistance, please use the Resident’s call button. Do not go looking for staff.
  • Visitors and Residents must remain socially distanced by 6 feet at all times. However, ONLY Residents who are FULLY VACCINATED can choose to have close contact if they desire (i.e.: a hug, a kiss goodbye, etc.) provided that both the Resident and visitor are wearing well-fitted surgical masks and hand hygiene is performed immediately before and after the contact.
  • No more than 2 persons may visit at a time. There is no switching of persons during the visit.
  • Children may now visit without age restriction ONLY if they can be compliant with the face mask regulation. Any child not able to wear a face mask during the entire visit will not be allowed to visit indoors at this time.
  • Dogs or other pets are prohibited from visiting.
  • Food/drink may not be shared or consumed during the visit.
  • At the end of the visit, you must again perform hand hygiene before leaving. You must return to the reception area and sign-out before leaving the building.



  • Visitors must monitor for symptoms of COVID-19 after their visit. Any individual who enters the facility and develops signs and symptoms of COVID-19 within 2 days after visiting must immediately notify Webster at Rye.


A scheduling link has been sent out to all family members in a separate email.  If you did not receive the link, please contact the Business Office for assistance.

We thank you for your cooperation and look forward to seeing you again soon!